Status & priority guide
Overdue: the SLA deadline (column AI, or B if AI is empty) has passed and the escalation is not done.
Done: it has a Best Buy resolved date (AF), the tracker status (BM) is Completed, or the Best Buy status (AG) is CLOSED.
Due soon: the deadline is within the next 48 hours.
P1–P4: priority from column AB. P1 means immediate follow-up within 5 days, P2 follow-up in 7 days, P3 waiting on parts, P4 issue not provided.
Next step: who owns the next action (column A).
Drop the escalations workbook here
Or use Import workbook. The file is read in your browser only. Edits stay on this computer until you export a new workbook.